Hi,
Our users are facing error "400 Session timed out - please login again" (Screenshot Attaced) when they open the web gui link via CITRIX. The Web GUI session opens up with out any error but it gives Time out immediately after clicking on any tab of the web page. But there is no such problem when the link is opened in WAN network.
![WebGUI_Error.png]()
System Environment is
Product : ECC 6.0 on EHP4
Basis : SAP_BASIS 701 SP14
Kernel : 720 SP 500
OS : Windows Server 2008 R2
DB : MS SQL Server 2008 R2
I have checked the trace files of ICM and ICF and I have found below logs
Log from dev_icf2 file:
<ErrorInfo URL="http://XXXXXXXXX.ad.internal:8000/sap/bc/gui/sap/its/webgui/~flNUQVRFPTI2ODE2LjAwMi4wMi4wMgA=">
<ErrorMessage>A:ITS_P:019 XSRF no sec_sesstoken </ErrorMessage>
<Date>20150625</Date>
<Time>005302</Time>
<Client>XXX</Client> ---> Client of SAP system
<User>XXXXXXXXX</User> -----> User id of the user who was accessing Web GUI
<TerminationType>ABORT_MESSAGE_STATE</TerminationType>
<ABAP-CallStack>
<Unknown>
<Name>SYSTEM-EXIT</Name>
<Program>SAPLMEGUI</Program>
</Unknown>
<Form>
<Name>CALL_SCREEN</Name>
<Program>SAPLMEGUI</Program>
</Form>
<Method>
<Name>SEND</Name>
<Program>CL_WINDOW_MM==================CP</Program>
</Method>
<Function>
<Name>MEGUI_MAINTAIN</Name>
<Program>SAPLMEGUI</Program>
</Function>
<Unknown>
<Name>START-OF-SELECTION</Name>
<Program>RM_MEPO_GUI</Program>
</Unknown>
</ABAP-CallStack>
</ErrorInfo>
Log from dev_icm file:
[Thr 2860] Thu Jun 25 00:53:08 2015
[Thr 2860] *** ERROR => HttpPlugInHandleNetData: server: premature EOS (2600/4704) in request [http_plg.c 2005]
[Thr 3976] Thu Jun 25 00:53:42 2015
[Thr 3976] {00079e8d} Traffic Control: Nettimeout (30) exceeded by peer: XXX.XX.XX.XX:49972 [icxxthr.c 4303]----> IP Address of the user Citrix desktop
[Thr 3976] CONNECTION (id=7/237197):
used: 1, type: default, role: Server(1), stateful: 0
NI_HDL: 442, protocol: HTTP(1)
local host: XX.XX.XX.X:8000 ()-----> IP Address of the SAP system for which Web GUI belongs
remote host: XXX.XX.XX.XX:49972 () ----> IP Address of the user Citrix desktop
status: READ_REQUEST
connect time: 25.06.2015 00:53:08
MPI request: <122ef> MPI response: <122f0>
request_buf_size: 0 response_buf_size: 0
request_buf_used: 0 response_buf_used: 0
request_buf_offset: 0 response_buf_offset: 0
[Thr 3976] {000b9e8c} Traffic Control: Nettimeout (30) exceeded by peer: XXX.XX.XX.XX:49971 [icxxthr.c 4303] - ----> IP Address of the user Citrix desktop
[Thr 3976] CONNECTION (id=11/237196):
used: 1, type: default, role: Server(1), stateful: 0
NI_HDL: 450, protocol: HTTP(1)
local host: XX.XX.XX.X:8000 ()-----> IP Address of the SAP system for which Web GUI belongs
remote host: XXX.XX.XX.XX:49971 ()----> IP Address of the user Citrix desktop
status: READ_REQUEST
connect time: 25.06.2015 00:53:08
MPI request: <122ed> MPI response: <122ee>
request_buf_size: 0 response_buf_size: 0
request_buf_used: 0 response_buf_used: 0
request_buf_offset: 0 response_buf_offset: 0